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MassageGo
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Hygiene & Safety Standards

Last updated: February 2026

Our Commitment to Your Safety

At MassageGo, your health and safety are our top priorities. All our therapists are carefully screened and follow strict hygiene protocols before, during, and after every session. We maintain the highest standards of cleanliness to ensure you have a safe and relaxing experience.

1. Therapist Screening

Every MassageGo therapist goes through the same screening before joining:

  • Government-issued ID verification and reference checks with past employers
  • A trial session assessing massage technique, hygiene practices, and professional conduct
  • Ongoing review based on client feedback after every session

2. Before Each Session

Our therapists follow these protocols before arriving:

  • Health self-assessment: Therapists do not work if experiencing any illness symptoms
  • Personal hygiene: Thorough hand washing and sanitization before departure
  • Equipment check: All supplies cleaned, sanitized, and properly packed
  • Fresh linens: Clean, laundered sheets and towels for each client
  • Professional attire: Clean, appropriate uniform for each appointment

3. During the Session

Hygiene practices maintained throughout your massage:

  • Hand sanitization immediately before beginning the massage
  • Use of high-quality, hypoallergenic massage oils and lotions
  • Fresh towels and linens used exclusively for your session
  • Proper draping techniques to ensure your comfort and privacy
  • No cross-contamination: therapists avoid touching personal items during service

4. Equipment & Supplies

We maintain strict standards for all equipment:

  • All linens washed at a minimum of 60°C (140°F) using professional-grade detergent between every session
  • Massage oils stored properly and checked for expiration
  • Carrying bags and equipment cases sanitized after each use
  • Single-use items (like face cradle covers) disposed of properly
  • Regular inspection and replacement of equipment as needed

5. Health Considerations

Your wellbeing is paramount. Before your massage, please inform us of any health conditions, allergies, or concerns. Our therapists are trained to adapt techniques for various conditions, and we can recommend specific massage types that may be more suitable for your needs.

6. Your Comfort & Privacy

We ensure your comfort throughout the experience:

  • Professional draping maintains your privacy at all times
  • Climate-appropriate room temperature recommendations provided
  • Therapists communicate clearly and respect your boundaries
  • You can stop or modify the session at any time
  • Feedback is welcomed and acted upon immediately
  • ⚠️ Please secure valuables (wallets, phones, jewelry) before the session—we are not responsible for personal belongings

7. Quality Assurance

We continuously monitor and improve our standards:

  • Regular quality audits and therapist evaluations
  • Client feedback reviewed after every session
  • Ongoing training based on industry best practices
  • Hygiene practices informed by public health guidance
  • Partnership with reputable suppliers for all products

8. Questions or Concerns

If you have any questions about our hygiene practices or special requirements, please don't hesitate to contact us. We're happy to address any concerns before your appointment.

Email: support@massagego.co

Every MassageGo therapist follows a strict hygiene checklist: fresh linens for every session, sanitized massage tools between clients, clean hands before treatment, and professional-grade massage oils.

Yes. Therapists carry fresh, clean linens to every appointment. Used linens are never reused between clients. Your session always uses freshly laundered sheets and towels.

All reusable equipment — including bolsters, hot stones, and cupping sets — is wiped down and sanitized with disinfectant between every session to maintain the highest hygiene standards.

We use professional-grade, skin-safe massage oils. If you have known allergies or sensitivities, please inform your therapist before the session so they can select the most suitable oil for you.

If you are feeling unwell, have a fever, or are experiencing any contagious symptoms, please cancel or reschedule your appointment. Massage is contraindicated during acute illness, and our therapists reserve the right to decline service for health and safety reasons.