Hygiene & Safety Standards
Last updated: February 2026
Our Commitment to Your Safety
At MassageGo, your health and safety are our top priorities. All our therapists are carefully screened and follow strict hygiene protocols before, during, and after every session. We maintain the highest standards of cleanliness to ensure you have a safe and relaxing experience.
1. Therapist Screening
Every MassageGo therapist goes through the same screening before joining:
- Government-issued ID verification and reference checks with past employers
- A trial session assessing massage technique, hygiene practices, and professional conduct
- Ongoing review based on client feedback after every session
2. Before Each Session
Our therapists follow these protocols before arriving:
- Health self-assessment: Therapists do not work if experiencing any illness symptoms
- Personal hygiene: Thorough hand washing and sanitization before departure
- Equipment check: All supplies cleaned, sanitized, and properly packed
- Fresh linens: Clean, laundered sheets and towels for each client
- Professional attire: Clean, appropriate uniform for each appointment
3. During the Session
Hygiene practices maintained throughout your massage:
- Hand sanitization immediately before beginning the massage
- Use of high-quality, hypoallergenic massage oils and lotions
- Fresh towels and linens used exclusively for your session
- Proper draping techniques to ensure your comfort and privacy
- No cross-contamination: therapists avoid touching personal items during service
4. Equipment & Supplies
We maintain strict standards for all equipment:
- All linens washed at a minimum of 60°C (140°F) using professional-grade detergent between every session
- Massage oils stored properly and checked for expiration
- Carrying bags and equipment cases sanitized after each use
- Single-use items (like face cradle covers) disposed of properly
- Regular inspection and replacement of equipment as needed
5. Health Considerations
Your wellbeing is paramount. Before your massage, please inform us of any health conditions, allergies, or concerns. Our therapists are trained to adapt techniques for various conditions, and we can recommend specific massage types that may be more suitable for your needs.
6. Your Comfort & Privacy
We ensure your comfort throughout the experience:
- Professional draping maintains your privacy at all times
- Climate-appropriate room temperature recommendations provided
- Therapists communicate clearly and respect your boundaries
- You can stop or modify the session at any time
- Feedback is welcomed and acted upon immediately
- ⚠️ Please secure valuables (wallets, phones, jewelry) before the session—we are not responsible for personal belongings
7. Quality Assurance
We continuously monitor and improve our standards:
- Regular quality audits and therapist evaluations
- Client feedback reviewed after every session
- Ongoing training based on industry best practices
- Compliance with Vietnamese health and safety regulations
- Partnership with reputable suppliers for all products
8. Questions or Concerns
If you have any questions about our hygiene practices or special requirements, please don't hesitate to contact us. We're happy to address any concerns before your appointment.
Email: [email protected]