Everything you need to know about our services
Every therapist in our network holds a professional massage certification, has completed 200+ hours of hands-on training, and has at least 3 years of experience at hotels or licensed spas. Before their first session, we verify government-issued ID, run a background check, and conduct an in-person skills assessment. You pay nothing upfront — cash goes directly to your therapist after the session, only when you're satisfied. If you're ever unhappy, contact us within 24 hours and we'll make it right — a different therapist, no charge, no questions asked. Our 4.9 out of 5 rating from over 500 verified sessions reflects what happens when you take the guesswork out of finding a quality therapist.
Booking a massage with MassageGo is simple and takes under 2 minutes. The easiest way is to complete our online booking form at massagego.co/book — choose your preferred date, time, hotel or address, and massage type, and we will confirm via WhatsApp quickly with your therapist's name and arrival time. You can also contact us directly on WhatsApp at +84 327 899 454, or call if you prefer to speak with someone. Same-day bookings are welcome and can often be arranged within 1 to 2 hours depending on therapist availability. We operate 24 hours a day, 7 days a week, including public holidays and Tet. No advance payment is ever required — you pay in cash in Vietnamese Dong directly to your therapist after the session is complete. Once confirmed, you will receive your therapist's name and an estimated arrival time so you know exactly what to expect.
MassageGo provides in-room massage services throughout all districts of Ho Chi Minh City (Saigon), Vietnam. Our therapists travel directly to your location — whether a hotel room, serviced apartment, Airbnb, or private residence. We regularly serve guests in all major areas including District 1 (the city centre and main tourist hub), District 2, District 3, District 7 (Phu My Hung), Binh Thanh, Thu Duc City including Thao Dien and An Phu, Tan Binh, and all surrounding districts. Within 10 km of District 1, there is no transportation fee. For locations beyond 10 km, a small travel surcharge of 50,000 VND applies, disclosed upfront before you confirm. We do not currently operate outside Ho Chi Minh City. Our service area spans more than 20 districts and hundreds of hotels, making us the most widely available in-room massage service in HCMC.
All payments are made in cash in Vietnamese Dong (VND) directly to your therapist after the session is completed — no advance payment or deposit is ever required when booking. Because our therapists are independent professionals, we currently accept cash only; credit cards and bank transfers are not available. The exact price is confirmed to you before your booking is finalised, so there are no surprises. Our rates range from 500,000 VND for a 60-minute foot massage up to 900,000 VND for a 120-minute Thai or hot stone massage. A late-night surcharge of 50,000 VND applies for bookings between 11 PM and 7 AM. Tipping is not required but always appreciated — a gratuity of 50,000 to 100,000 VND (approximately 2 to 4 USD) is a kind gesture if you enjoy your session. ATMs are widely available throughout Ho Chi Minh City for guests who need VND.
Yes. Every therapist who joins the MassageGo network undergoes a rigorous multi-step vetting process before being assigned to any client. This includes government-issued ID verification, professional massage certification checks, background screening, and an in-person skills assessment. We verify that each therapist has completed accredited training of at least 200 hours and holds a valid certification from a recognised massage therapy programme. Therapists are also assessed for English communication skills and professional conduct before approval. Once active, they are continuously evaluated through client feedback and star ratings after every session — any therapist who falls below our quality standard is removed from the network. As of 2026, we maintain a 4.9 out of 5 average rating from over 500 verified customer reviews, which reflects the consistency and rigour of our vetting process. Your safety and comfort are our absolute priority at every stage of every booking.
Very little preparation is needed before your MassageGo therapist arrives. The massage is performed on your bed, so please have it cleared and ready when they arrive. Your therapist brings massage oils and any specialized tools required for your chosen service (such as hot stones or cupping sets). We recommend showering beforehand so you feel refreshed and get the full benefit of the session. Wear comfortable, loose-fitting clothing or underwear — you will be professionally draped throughout the massage to protect your privacy and modesty at all times. If you have specific areas of tension, recent injuries, or pressure preferences, note them to share at the start of the session. Remove any jewellery before the therapist arrives, and secure valuables in a safe place. After your session ends, allow yourself 10 to 15 minutes to rest before resuming activities, and drink plenty of water to help your body recover fully.
Yes, you can cancel or reschedule your booking at any time before the session begins, as we do not collect any advance payment. There is no financial penalty for cancellations. However, we ask that you notify us as early as possible — ideally at least 2 hours before the scheduled appointment — so your assigned therapist can accept other bookings and plan their schedule. Repeated last-minute cancellations or no-shows may affect your ability to book with us in future, as our therapists block specific time slots for confirmed appointments. To reschedule, simply send a message on WhatsApp or email with your new preferred date and time, and we will do our best to accommodate you. If you need to cancel entirely, a brief WhatsApp message is all that is needed. We appreciate your consideration for our therapists' time, and we will always communicate promptly with you in return.
Please disclose any medical conditions, injuries, or health concerns when making your booking — this helps us match you with the right therapist and the most suitable technique. Our therapists are trained to adapt their approach for a wide range of conditions including pregnancy, lower-back injuries, chronic pain, herniated discs, recovery from recent surgery, and circulatory conditions. Pregnant clients typically receive a specialised prenatal massage in a supported side-lying position. For clients with high blood pressure, heart conditions, active infections, or recent surgery, we strongly recommend consulting your doctor before booking, as certain techniques may not be safe for your situation. If you are unsure whether massage is appropriate for your condition, contact us via WhatsApp before booking and we will guide you. We can also suggest the most suitable massage type — for example, gentle aromatherapy rather than deep tissue — to match your specific health needs and comfort level.
Therapist no-shows are extremely rare at MassageGo — every booking is confirmed in advance, and our therapists are committed to their scheduled appointments. However, if an unforeseen circumstance prevents your therapist from arriving, such as a road accident, medical emergency, or severe weather, we will contact you proactively as soon as we become aware of the issue, rather than leaving you waiting without communication. We will either arrange a qualified replacement therapist or offer you a fully flexible reschedule at no inconvenience to you. Because no advance payment is collected, there is nothing to refund in the event of a cancellation on our side. You can reach our customer support team at any time on WhatsApp at +84 327 899 454 — we are available 24 hours a day, 7 days a week. Across more than 500 completed sessions, our customers have consistently praised our communication and reliability, reflected in our 4.9 out of 5 average rating.
Welcome — many of our clients are experiencing a professional massage for the very first time, and our therapists are skilled at making first-timers feel completely at ease. When your therapist arrives, they will introduce themselves, ask about any areas of tension or discomfort, and walk you through what the session involves before beginning. During the massage, you remain fully in control — you can request lighter or firmer pressure at any time, ask the therapist to focus on or avoid specific areas, or stop the session entirely if you feel uncomfortable. Professional draping techniques are used throughout to protect your privacy. For first-timers, we typically recommend a 60-minute Swedish relaxation massage or aromatherapy massage as a gentle and calming introduction to therapeutic bodywork. After your session, rest for a few minutes before getting up, drink plenty of water, and enjoy the sense of deep relaxation that follows a professional massage.
Your comfort is the absolute priority during every MassageGo session, and you have full control throughout. You can pause or stop the session at any time without explanation — simply say so and your therapist will respect that immediately. If the pressure is too firm or too light, adjust it by telling your therapist directly — experienced therapists prefer real-time feedback over a client who endures discomfort in silence. You can ask them to skip or spend less time on any specific area: common preferences include avoiding the stomach, inner thighs, or face. If you find the room temperature uncomfortable, say so. For additional peace of mind, you can request a female therapist when booking, and you can have a friend or partner present in the room throughout the session. Our therapists are screened professionals — no inappropriate conduct is tolerated, and all concerns reported to us are acted on without hesitation. There is never any pressure to continue a session you are not comfortable with.
Yes — communicating your preferences actively improves your session. At the beginning, your therapist will ask about your preferred pressure level (light, medium, firm, or deep), any areas you want them to focus on, and any areas to avoid entirely. You don't need a detailed answer prepared — just mention if you have neck tension, lower back pain, tight calves, or anywhere specific that has been bothering you. Therapists adjust their technique based on this conversation, so a few seconds of communication at the start changes the entire arc of the session. You can also give feedback during the massage — if you want more pressure on the shoulders, less on the lower back, or more time spent on the feet, say so at any point. Most therapists genuinely prefer clients who communicate over those who stay silent and leave dissatisfied. Pressure preferences can be different for different body areas: some clients want firm work on the back but light pressure on the legs — this is completely normal and easy to accommodate.
No advance payment is collected at any stage of the booking process, so there is no standard refund mechanism to trigger. You pay in cash directly to your therapist after the session is complete — which means you always have the final say before any money changes hands. If the session is not up to standard for any reason — technique concerns, professionalism issues, or any other aspect of the experience — contact us via WhatsApp or email within 24 hours of the session. We take service quality complaints seriously: we will review the feedback, offer to send a different therapist for a complimentary session, and in cases of serious misconduct, remove the therapist from our network entirely. We do not offer post-payment cash refunds, but our commitment is that every client leaves satisfied — and we act promptly when that standard is not met. Across more than 500 completed sessions, our 4.9 out of 5 average rating reflects that this standard is consistently maintained.
Please let us know about any allergies, injuries, or health conditions when you book. This helps us prepare the right oils (or avoid them entirely) and ensures our therapist can adapt their technique to avoid aggravating any injuries. Your safety and comfort are our priority.
While we try to accommodate requests, changing therapists can be difficult especially for locations further from the city center. We maintain high quality standards by training all our therapists consistently, so you can expect excellent service regardless of which therapist is assigned. If you have a strong preference, please mention it when booking and we'll do our best.
Tipping is not required or expected — the session price is the full and complete cost of the service. In Vietnamese tipping culture, gratuity is not as strongly established as in Western service industries, and therapists do not build tips into their expectations. That said, tips are always warmly received and are a meaningful way to show appreciation if you feel the therapist went above and beyond. A typical gratuity for a massage in Ho Chi Minh City ranges from 50,000 to 100,000 VND, which is approximately 2 to 4 USD — modest in international terms but genuinely valued by the recipient. You may also tip more generously if you feel the session was exceptional: there is no ceiling on optional tips. If you book a couples session where two therapists arrive, tipping each therapist individually is the customary approach. Tips are given directly to the therapist in cash at the end of the session, alongside the session fee. Your therapist will never ask for or hint at a tip — doing so would be a breach of our professional conduct standards.
All MassageGo therapists have sufficient English for clear professional communication during the session — they can discuss pressure level, focus areas, and any discomfort in straightforward terms. More complex communication — booking details, special instructions, medical conditions, and scheduling — is handled entirely by our English-fluent operations team via WhatsApp before the therapist arrives. This means you can communicate any nuance in advance, and we pass the relevant information to the therapist before they depart. In practice, massage itself is a largely non-verbal experience: the most important communication happens through pressure feedback and body language, both of which work regardless of language. Therapists who regularly serve international hotel guests in Ho Chi Minh City are accustomed to working with guests of different nationalities and varying levels of verbal communication. If you have specific requirements that need detailed explanation — particular injuries, medical conditions, or unusual preferences — relay them through WhatsApp before the session and we will ensure the therapist arrives fully briefed.
Yes. Couples massage — where two therapists arrive simultaneously and work in the same room — is one of our most requested booking types. We dispatch two therapists to arrive together, begin at the same time, and run for the same session duration, so the experience is fully synchronized. Guests can choose the same service or different ones: it is common for one person to request aromatherapy while the other chooses Thai massage — the therapists work independently and do not need to coordinate. For groups larger than two, we can arrange three or more therapists for the same space or adjacent rooms. Corporate groups, hen parties, birthday celebrations, and anniversary trips are common multi-person booking scenarios. For couples, book with two guests specified in your WhatsApp message and we confirm availability. For groups of three or more, contact us in advance so we can coordinate timing and therapist scheduling. Each therapist is paid individually at their standard rate — no couples premium or group surcharge is added to the per-person price.
Yes, same-day bookings are available! We typically confirm within 30 minutes and can often arrange a therapist within 1-2 hours, depending on availability.
While same-day booking is possible, we recommend booking at least 24 hours in advance to guarantee your preferred time slot, especially during peak evening hours (6PM-10PM).
Most hotels in Ho Chi Minh City allow guests to receive professional outside visitors in their rooms — this is significantly more established here than in many other international cities, and most front-desk staff are familiar with the arrangement. For hotels where we regularly serve guests — including the Park Hyatt, Caravelle, Sofitel, Sheraton, InterContinental, and hundreds of mid-range properties — our therapists are experienced with check-in procedures and arrive professionally dressed with identification. In the rare case that a hotel has a specific policy about outside visitors, a simple mention to reception that you are expecting a professional wellness visitor is usually sufficient. Our therapists carry professional certification documents and government-issued ID and are comfortable speaking briefly with hotel security when needed. Across more than 500 completed sessions at hotels throughout Ho Chi Minh City, this has never been a meaningful obstacle to service delivery. If you have a concern about your specific hotel's policy, mention it when booking via WhatsApp and we will advise based on our direct experience at that property.
Yes. You can specify your preferred therapist gender when booking through the website form or via WhatsApp, and we will match accordingly. Female therapists are available across all massage types and are our most commonly requested option — particularly for solo female travelers and guests who simply feel more comfortable with a female therapist, which is an entirely routine preference. Male therapists are also available and are often preferred by clients who want deeper pressure or find deep-tissue and Thai massage techniques more effective with a male therapist's body mechanics. Our vetting process ensures all therapists — regardless of gender — meet the same professional standards, so the choice is purely based on your personal comfort. If your preferred gender is unavailable at your chosen time, we will notify you in advance and offer the option to adjust timing rather than silently substituting a therapist you did not request. Availability of both genders is generally good throughout the day; late-night bookings after 11 PM may have slightly narrower gender availability, so specifying a preference when booking early improves options.
The right answer depends on which massage type you have booked. For oil-based massages — aromatherapy, hot stone, and cupping — most clients wear underwear beneath a professional drape: a sheet that covers you throughout, with only the area being actively worked uncovered at any time. Some clients prefer to remain fully clothed for comfort; this is entirely your choice and does not significantly reduce the quality of the session. For Thai massage and shiatsu, both performed fully clothed with no oil, loose and comfortable clothing is ideal — yoga pants, tracksuit bottoms, or loose shorts and a t-shirt work well. If you do not have suitable clothing with you, the therapist can provide comfortable attire. For foot massage, only your socks and shoes come off — everything else stays on. The key is your personal comfort: there is no requirement to undress beyond what feels right to you, and your therapist will adapt the technique accordingly. Professional draping is maintained throughout all oil-based services — no area is left uncovered unnecessarily, at any time.
Yes. MassageGo operates 24 hours a day, 7 days a week, including public holidays and the Tet New Year period when many other services in the city are closed. For bookings between 11 PM and 7 AM, a late-night surcharge of 50,000 VND applies on top of the regular session price — this is a fixed, disclosed charge with no variation and covers the additional inconvenience for therapists working outside standard hours. Late-night sessions are popular in several specific contexts: guests arriving on late-night or red-eye flights who want to address jet lag before sleeping, guests who have been out for the evening and want to wind down properly, and insomnia sufferers who find evening massage more effective than daytime sessions. For early morning bookings before 7 AM, the same late-night rate applies and we request at least 2 hours advance notice to ensure therapist availability. Standard-hours bookings from 7 AM to 11 PM have no surcharge and the widest therapist and service availability. WhatsApp is the fastest channel for late-night booking confirmation.
Currently, we only accept cash payment in Vietnamese Dong (VND) after your massage. This is because our therapists are independent professionals. ATMs are widely available throughout Ho Chi Minh City.
Yes, we can provide a receipt upon request. Just let us know when booking or after your session and we'll send you a digital receipt via email for your records.
Yes, if you had a great experience with a particular therapist, let us know and we'll try our best to arrange the same therapist for your next session, subject to their availability.
MassageGo therapists follow a structured hygiene protocol before, during, and after every session. Before arriving, therapists are expected to be personally clean and wearing clean professional attire. On arrival, they sanitize their hands thoroughly before any physical contact — this is non-negotiable. Oils and lotions are dispensed hygienically and are never reused across multiple clients or double-dipped after skin contact. For hot stone massage, basalt stones are cleaned and sanitized between sessions. For cupping, all cups are washed and sanitized between uses. Any cloths or towels used during the session are laundered between clients. Following each session, therapists sanitize their hands again before leaving. Therapists are expected to reschedule if they are personally unwell, and our operations team monitors this. If you have specific hygiene concerns — for example, a latex sensitivity that requires specific product considerations, or a preference for the therapist to re-sanitize in front of you — mention them when booking and we will communicate them directly to the therapist before arrival. Hygiene standards are a component of therapist performance reviews.
⚠️ While our therapists are professionals, MassageGo is not responsible for any loss or damage to your personal belongings during the session. We recommend securing valuables such as wallets, phones, and jewelry in a safe place before the massage begins. Please handle your belongings with your own responsibility.
Sessions are available in 60, 90, or 120-minute durations. A 60-minute session is ideal for targeting a specific area (e.g., back or feet), 90 minutes covers the full body thoroughly, and 120 minutes is perfect for deep relaxation or combining multiple techniques. Session length is selected at the time of booking.
Prices start from 500,000 VND (~$20 USD) for a 60-minute foot massage. Full-body massage services range from 450,000–600,000 VND for 60 minutes depending on the massage type, with 90-minute and 120-minute options available. All prices include the therapist, equipment, fresh linens, and oils — no hidden fees. See our pricing page for a full breakdown.
Your therapist arrives with massage oils or lotions selected for your chosen service, plus any specialized tools the treatment requires. For aromatherapy, this means a curated selection of essential oils from which you choose at the start of the session. For hot stone massage, the therapist carries a portable stone heating unit and a set of basalt stones — these require 8–10 minutes to reach working temperature, which is factored into the setup time. For cupping massage, the therapist brings silicone or glass cups and oil. For Thai massage and shiatsu, no oil or specialized tools are required — just a portable floor mat. For foot massage, a compact kit with cream or oil and a warm towel. The massage itself is performed on your bed — please have it cleared and ready when the therapist arrives. You do not need to provide anything beyond a cleared bed and, for hot stone massage, access to a standard power outlet for the heating unit. All reusable equipment is cleaned and sanitized between clients.
Yes, bookings between 11 PM and 7 AM carry a small late-night surcharge of 50,000 VND on top of the regular service price. This applies to all service types and is clearly stated at the time of booking. There are no other hidden surcharges.
Yes. You can book a massage as a gift for a partner, friend, or colleague. Simply let us know in your booking message that it's a gift and provide the recipient's hotel name, room number, and their preferred time. We'll coordinate directly with the recipient or with you — whichever you prefer.
Yes, MassageGo offers corporate wellness programs for teams and businesses in Ho Chi Minh City. We can coordinate multiple therapists for team events, office wellness days, or executive retreats. Contact us via WhatsApp or email to discuss your requirements and we'll arrange a custom quote.
You can request an extension at any point during your session, subject to the therapist's availability. Extensions are charged in 30-minute increments at a prorated rate. We recommend booking your preferred duration upfront, but if you'd like more time, simply ask your therapist and they'll confirm whether it's possible.
Yes, we cover all 26 districts in Ho Chi Minh City including District 1, District 3, District 7, Binh Thanh, Phu Nhuan, Thu Duc City, Thao Dien, Tan Binh, and all other districts. For central districts, same-day bookings are always available. For outer districts, advance booking of a few hours is recommended to ensure availability.
No problem — just message us via WhatsApp as soon as possible with your updated address. As long as your therapist hasn't departed yet, we can easily update the destination. If the therapist is already on the way, there may be a small additional charge if the new location is significantly farther.
We occasionally run promotions for repeat customers. If you're planning multiple sessions during your stay, message us to ask about current offers. Regular customers who book through us consistently often receive priority booking and preferential rates.
After your session, you'll receive a follow-up message via WhatsApp or email with a link to leave a review. You can also visit our Reviews page on the website to submit feedback directly. We genuinely value all reviews — they help us maintain quality and help future customers make informed decisions.