Cancellation & Refund Policy

2. Cancellation Policy

We understand plans can change. Here's our cancellation policy:

• Free cancellation: Cancel anytime up to 2 hours before your scheduled appointment at no charge
• Late cancellation (within 2 hours): A cancellation fee of 200,000 VND may apply to cover therapist travel costs
• No-show: If you fail to be present for your scheduled appointment without notice, the full service amount may be charged
• Easy cancellation: Simply message us via WhatsApp or call to cancel your booking

3. Rescheduling

Need to change your appointment time? No problem! You can reschedule your booking free of charge up to 2 hours before your appointment. Contact us via WhatsApp and we'll find a new time that works for you.

4. Refund Policy

Since payment is collected after service completion, refunds work differently than traditional bookings:

• Service satisfaction: If you are not satisfied during your massage, please inform the therapist immediately so they can adjust the technique or pressure
• Post-service concerns: If you have concerns after the service is complete, contact us within 24 hours and we will work to resolve the issue
• Partial service: If a session is cut short due to circumstances beyond your control, you will only pay for the time received
• Quality guarantee: We stand behind our service quality. If there's a genuine issue with your experience, we offer a complimentary follow-up session

5. Special Circumstances

We understand that emergencies happen. In cases of medical emergencies, flight changes, or other unforeseen circumstances, please contact us as soon as possible. We will handle each situation with understanding and flexibility.