At MassageGo, your health and safety are our top priorities. All our therapists are professionally trained and follow strict hygiene protocols before, during, and after every session. We maintain the highest standards of cleanliness to ensure you have a safe and relaxing experience.
1. Therapist Training & Certification
Every MassageGo therapist undergoes comprehensive training:
Licensed massage therapy certification from accredited institutions
Mandatory hygiene and sanitation training
Regular refresher courses on health and safety protocols
First aid and emergency response training
Professional conduct and client safety education
2. Before Each Session
Our therapists follow these protocols before arriving:
Health self-assessment: Therapists do not work if experiencing any illness symptoms
Personal hygiene: Thorough hand washing and sanitization before departure
Equipment check: All supplies cleaned, sanitized, and properly packed
Fresh linens: Clean, laundered sheets and towels for each client
Professional attire: Clean, appropriate uniform for each appointment
3. During the Session
Hygiene practices maintained throughout your massage:
Hand sanitization immediately before beginning the massage
Use of high-quality, hypoallergenic massage oils and lotions
Fresh towels and linens used exclusively for your session
Proper draping techniques to ensure your comfort and privacy
No cross-contamination: therapists avoid touching personal items during service
4. Equipment & Supplies
We maintain strict standards for all equipment:
All linens washed at high temperatures with medical-grade detergent
Massage oils stored properly and checked for expiration
Carrying bags and equipment cases sanitized after each use
Single-use items (like face cradle covers) disposed of properly
Regular inspection and replacement of equipment as needed
5. Health Considerations
Your wellbeing is paramount. Before your massage, please inform us of any health conditions, allergies, or concerns. Our therapists are trained to adapt techniques for various conditions, and we can recommend specific massage types that may be more suitable for your needs.
6. Your Comfort & Privacy
We ensure your comfort throughout the experience:
Professional draping maintains your privacy at all times
Climate-appropriate room temperature recommendations provided
Therapists communicate clearly and respect your boundaries
You can stop or modify the session at any time
Feedback is welcomed and acted upon immediately
⚠️ Please secure valuables (wallets, phones, jewelry) before the session—we are not responsible for personal belongings
7. Quality Assurance
We continuously monitor and improve our standards:
Regular quality audits and therapist evaluations
Client feedback reviewed after every session
Ongoing training based on industry best practices
Compliance with Vietnamese health and safety regulations
Partnership with reputable suppliers for all products
8. Questions or Concerns
If you have any questions about our hygiene practices or special requirements, please don't hesitate to contact us. We're happy to address any concerns before your appointment.